How to choose the correct size of clothing?
1. Each of our products includes advice on how to choose the correct size.
2. The size chart presents detailed product dimensions for each size.
3. The dimensions were measured on clothes laid flat.
IMPORTANT! For waist circumference and chest circumference, the values listed in the size chart are half of the circumference. The waist circumference is measured without stretching the rubber. In addition, pants have a drawstring for making adjustments.
4. Once you have established the correct dimensions, find the correct size in the chart.
Can I see and try on the product before I buy it?
Yes. Feel free to come to our Zombie Dash store in Warsaw at 5 Jaworzyńska Street #1, or to our partner stores (link to the BRICK-AND-MORTAR STORES section)
What are the shipping costs?
1. Courier delivery by DPD Polska, online payment – PLN 13.90,
2. 1. Courier delivery by DPD Polska, payment upon pickup – PLN 19.90,
3. Orders over PLN 300 – free shipping.
Do you ship ordered items abroad?
Yes. The costs and times vary depending on the country. Shipping is possible only after pre-payment to the bank account, or payment via the PayU or PayPal payment systems. The countries to which we ship the ordered items are:
Country Shipping costs Delivery time
EU 1 € 15 / PLN 65 5 business days
EU 2 € 20 / PLN 85 7 business days
Can I pay for the shipment (i.e. pay for the goods) upon pickup?
Yes, you can pay the courier by card or in cash.
Can I pick up the goods in person?
No, we do not offer pickups in person.
Can I receive the shipment by courier at a time I choose?
No. The Zombie Dash Store is not liable for the work system of the courier company, for determining the delivery time, or for telephone contact from the courier before delivery.
How much time do I have to pay for the placed order?
The deadline for paying for a placed order is 3 business days from the date on which the seller accepts the order. After this time, the order will be automatically cancelled.
How can I pay for the purchased item?
The Customer can choose one of the following available payment methods:
1. payment in cash – COD (cash on delivery),
2. payment in cash or by card upon pickup in person,
3. online payment:
a. electronic payment via the PayU or PayPal payment systems;
b. transfer to the bank account of the Seller (the information is provided in the confirmation of acceptance of the Order).
What details of the recipient should I enter when making the bank transfer?
Recipient:
Zombie Dash Sp. z o.o. Ulica Jaworzyńska 5/1
Warszawa 00-634
Tax Identification Number (NIP): 7010406888
account number:
36 1140 2004 0000 3102 7515 6559
IMPORTANT! In the transfer title, you must write: the order number, name, and surname
Failure to provide the above information may result in a significant delay in dispatching your shipment. Providing a different transfer title will prolong the fulfilment of the order!
Can I pay by credit card?
Yes. Credit card transactions (VISA, MasterCard) and e-transfer transactions are settled via the PayU secure online payment system.
Can I get a VAT invoice?
Yes, but when placing the order, you must let us know about this and provide all the data we will need to issue it.
When and how are the packages sent out?
We dispatch shipments within 5 business days of the date on which the Seller receives the payment (as opposed to the date on which the Customer makes the payment). Delivery in Poland to the address indicated in the order form takes up to 2 business days, and abroad: 5 to 7 business days depending on the country.
I have placed several orders. Can you send them in one shipment?
Yes, but only if none of the orders have been sent for execution yet. If this is the case, please contact the seller immediately by phone at 603 624 633, or by e-mail at [email protected] . You will need to know the order numbers. The merging of the orders will be confirmed by e-mail. The cost of shipping will be recalculated.
How can I get back a package that was returned to the sender because it had not been picked up on time?
If this is the case, please contact the seller by phone at 603 624 633, or by e-mail at [email protected] . The package will be shipped again, but the costs arising from failure to collect the package and its repeated shipping will burden the Customer, i.e., the Customer will not be reimbursed for the costs of the first shipping and, in addition, he/she will have to pay for the second shipping.
Can I exchange goods that turned out to be too small/large, for a different size?
Yes. In this case, you must return the ordered goods and place another order.
IMPORTANT! The Customer is able to exchange or return the purchased goods without giving any reason within 11 days of the date on which the Customer receives the goods.
Can I return the purchased product?
Yes. If the ordered item does not meet your expectations, you are able to exchange or return the purchased product without giving any reason.
IMPORTANT! The deadline for exchanging the item is 14 days from the date on which the Customer receives it.
How to return the purchased goods?
The Customer is able to exchange or return the purchased goods without giving any reason within 14 days of the date on which the Customer receives the goods. But first, you should notify the Seller by e-mail about your intention to exchange or return the goods by filling in, signing, and sending a scan of the goods return form (download the form) to [email protected] . The goods should be returned immediately, no later than within 14 days of the date of delivering the goods to the Customer, to the postal address of the Seller:
Zombie Dash sp. z o.o.
Ulica Jaworzyńska 5/1
00-634 Warszawa
With the goods, you should enclose the original filled-in and signed goods return form as well as a copy of the proof of purchase (receipt or invoice). The cost of sending the goods back to the Seller in the event of withdrawal from the distance contract are borne by the Consumer.
The method of packaging and transport of the returned goods should be suitable for the properties of the items. The product should be properly packed and secured (please wrap the box in paper, and only then secure it with adhesive tape). Goods damaged during transport as a result of the Customer improperly securing the shipment are not returnable/exchangeable.
Refunds of transaction costs are issued by bank transfer. In the case of payments via the PayU payment system, refunds are issued to the bank account number from which the payment came. In other cases, to the bank account number provided in the contract withdrawal form.
IMPORTANT! The Seller does not accept COD packages (cash-on-delivery), or packages sent via a package locker.
Are there any products that cannot be returned?
Yes, there are. Goods customized by the Customer in the order (his/her own lettering, colours, alternative dimensions, etc.) cannot be returned.
What should I do if the received goods turn out to be different from those ordered?
In such a case, you should lodge a complaint. A detailed description of the procedure can be found in the next question – “How to lodge a complaint about the purchased goods?”
How to lodge a complaint about the purchased goods?
If the goods are not in accordance with the contract, the Customer may demand
1. that the goods be brought into conformity with the contract by having them repaired free of charge,
2. that the goods be replaced with new ones,
3. an appropriate price reduction or withdrawal from the contract (return of money and Goods) in the case when repair or replacement are impossible or would entail excessive costs.
IMPORTANT! The Customer loses these rights if he/she does not notify the Seller about the discovered inconformity within 2 months of discovering it.
But first, he/she should notify the Seller by e-mail about his/her intention to lodge a complaint about the goods by filling in, signing, and sending a scan of the goods complaint form (download the form) to [email protected] . The goods should be returned immediately to the postal address of the Seller:
Zombie Dash sp. z o.o.
Ulica Jaworzyńska 5/1
00-634 Warszawa
With the goods, the Customer should enclose the original filled-in and signed goods complaint form as well as a copy of the proof of purchase (receipt or invoice). The cost of sending the goods back to the Seller is borne by the Consumer.
The method of packaging and transport of the returned goods should be suitable for the properties of the items. The product should be properly packed and secured (please wrap the box in paper, and only then secure it with adhesive tape). Goods damaged during transport as a result of the Customer improperly securing the shipment are not returnable/exchangeable.
Within 14 days of the date of receiving the package with the goods complained about, the Seller will review the complaint about the goods.
Refunds of transaction costs are issued by bank transfer. In the case of payments via the PayU payment system, refunds are issued to the bank account number from which the payment came. In other cases, to the bank account number provided in the complaint form.
IMPORTANT! The Seller does not accept COD packages (cash-on-delivery), or packages sent via a package locker.
What do you need personal data for?
Personal data are used by our store only for the purposes of Zombie Dash sp. z o.o. in connection with the fulfilment of orders and subject to the Customer’s consent – for informing about new products, services, and promotions offered by Zombie Dash. Personal data will not be disclosed to other entities.
Can I change my personal data?
Yes. Customers have the right to access their personal data, and may verify, correct, update, and erase them.
Personal data entrusted to us by Customers are stored in compliance with the rules and safeguards meeting the requirements set out in the applicable laws.
Where can I verify the company’s details and other, additional information?
Company details, as well as all information about the procedures and policies of the store, can be found on the pages of our store at www.zombiedash.pl .